Privacy Policy

1. About This Policy

Orchid Medical Centre (“we,” “us,” or “the clinic”) located at 9955 Yonge St Unit 102, Richmond Hill, ON L4C 9M6, is committed to protecting your privacy. This policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

• Name, email address, phone number, and date of birth
• Appointment scheduling information (date, time, reason for visit)
• Contact form submissions (which should not contain health information)
• Website usage analytics (via Google Analytics 4)

We do not collect, store, or process full medical records through this website. Your clinical health information is managed through our secure clinic management system.

3. How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Send appointment reminders via email and SMS
• Respond to your inquiries
• Improve our website and services

4. Consent

By booking an appointment through our website, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent at any time by contacting us directly.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers (e.g., email delivery, SMS services) who are bound by confidentiality agreements and used solely to operate this website.

6. Data Retention

Appointment data is retained for a minimum of 10 years as required under Ontario health records legislation. Contact form submissions are retained for 12 months. You may request deletion of non-clinical data by contacting us.

7. Cookies

Our website uses cookies for analytics (Google Analytics 4). By using our site, you consent to the placement of these cookies. You may disable cookies in your browser settings at any time.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@orchidmedical.ca.

9. Contact Our Privacy Officer